For businesses that have an IT & telecoms resource employed within their business, we can provide additional resource or specialist expertise for on-going or ad hoc projects. We can also provide robust failsafe support during out of hours, and we can provide a remote testing programme that monitors your systems and tests them for weaknesses, to help keep your team on track.
For those businesses who don’t need or want an internal IT & telecoms resource employed full-time, we offer a cost-effective, outsourced resource. What’s more, our monitoring processes and procedures mean our service is working for our clients full-time, 24/7.
Effective broadband, WiFi and internet connections…
Everything you need to make and receive calls…
Keeping your people connected on the move…
Maximise the potential of your IT & cloud provision…
Protecting your hardware and software infrastructure…
Testing, improving and monitoring...
Cloud based business systems are growing in popularity and can deliver huge gains for businesses, as long as the broadband connectivity is up to scratch. For Colour Connection in Gloucester, poor broadband connectivity was restricting use of a new cloud-based MIS System as well as preventing flexible, remote working for employees. A telecoms and IT health check identified the most suitable solution and now the business can fully utilise the systems, support their staff and have even upgraded the security system too.
The ExtraCare Charitable Trust identified a need to streamline their Telecommunication contracts and move to a single supplier in 2007. Providing facilities and support to residents of housing schemes and retirement villages, ExtraCare originally used multiple suppliers to service the complex needs of their Head Office and different UK residential contracts; this arrangement was inefficient and resulted in a variety of problems including service downtime, inconsistent call quality, lost call data and mislaid bills. ExtraCare chose Eurolink Connect to provide a complete connectivity and telecommunication solution and we continue to do so to this day.
When managing a chain of charity shops or retail businesses, operators require a two-pronged approach to telecommunications; the first is to enable these businesses to communicate and work on central systems, the second is to overcome the individual telecommunications challenges that each premises may face. For ExtraCare, who operate 62 separate charity shop premises, each shop works independently and has its own connectivity requirements, but it is also important that ExtraCare Shops can centrally monitor funding. Eurolink was able to support with a store-by-store solution to connectivity, while meeting the overall objective of centrally monitoring fundraising.
Call recording can offer training insights for businesses and in many cases is a legal requirement. For stockbroker Redmayne Bentley in Southampton, call recording is a regulatory requirement, but the cost to retrofit the existing phone system with two-way call recording was prohibitive. Eurolink was able to provide an IP based system, which can offer complete call recording, along with a wide variety of other great features, at a fraction of the cost of an equivalent conventional system or upgrade.
Moving offices can present a unique range of telecommunications challenges, with businesses needing to maintain connectivity, while overcoming with any new challenges and taking advantage of opportunities that new offices present. Longstanding client Southern Cranes and Access Limited moved to new, larger premises in order to accommodate their business growth, however unfortunately the location lacks superfast connectivity at present and Director Kelvin Prince did not want this to impact on their commercial and administrative capabilities.
For the hotel that’s been awarded the AA Hotel of the Year Wales, an out-of-date phone system was proving cumbersome, with the software no longer supported and the hardware parts hard to come by. Eurolink was tasked with a full system upgrade at the beginning of 2018, when the hotel would be quieter and the disruption for guests less; in fact, the full system installation was pulled forward to peak season 2017, to deliver a better guest experience, and was fitted with no disruption to the guests or business.
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“It’s not about our capability - the team was perfectly capable of doing their own IT support – it was about streamlining and boosting productivity and putting our systems in the hands of experts like our clients do with us. It’s freed up time across the company and streamlined processes and it’s definitely been about using fit-for-purpose solutions which match the business needs. Moving offices will be much easier too, which will definitely support our business growth.”
“Eurolink understand the industry and will liaise with all necessary parties ensuring that at handover our internet and telecoms are up and running without any hassle and I have no hesitation in recommending them.”
“Eurolink have supported delivery of digital services both to existing and new Villages. They have always been flexible around timescales and support, both to ourselves and our Residents. The solutions they deliver have made a positive difference to the services we are able to provide.”
"Our customers are really happy getting their telephone service from Eurolink, it’s great value for money, always up and running as soon as they move in and the service we all get is second to none! I highly recommend them"