Inbound Call Handling

Using an inbound service provides flexibility to quickly and easily reroute calls, whether you need cover over a holiday period, want to divert to mobile for home working, or in the event of an office emergency which means you can’t be based in your premises.

You will have web-based access to a range of call handling features and management statistics - services that work both with geographic and non-geographic numbers.  Users have access to direct their calls, create call routing plans and view the statistics as to how many calls are connecting, when busy times are throughout the day and even capture data on abandoned calls. 

Full training and support can be provided to manage the features which include:

  • powerful call handling for both geographic & non geographic numbers
  • access to call & management stats
  • simple online management of inbound calls
  • control over inbound call routing
  • easy online activation
  • no Capital Expenditure, no hardware or site visit
  • scheduled call routing (e.g. for Bank Holidays)
  • a cost-effective alternative to remote call forwarding.

 

National Translation Service

This service is similar to inbound in that you can point a number to a desired landline or mobile to receive incoming calls, however without any of the additional call statistics or routing. This is a very basic point my number solution, without a web portal.

The service is suitable for companies that wish to publish a non-geographic number i.e. 0845, 0871, 0844.

Fax to Email

As the main electronic communication is now email, companies are opting to receive faxes directly onto their email platform, removing the need for facsimile machines and paper. The fax is received in a PDF format and can be circulated directly into a company’s electronic filing system.

With the fax to email service the customer is provided with a portal should they need to redirect the messages, or alternatively make a call to Eurolink and our staff can make the necessary change.

Numbers can be ported across to the Gamma platform from most providers and therefore existing published fax numbers can be used.

Get in touch with one of the team

We will be very happy to help you

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