Customer Service Charter

All our customers, longstanding and new, will continue to receive exceptional customer service, and a solution-first approach, which is outlined in our Service Charter as follows:

to always deliver first class service to our customers
to never turn a customer away
to ensure that if there is a major incident affecting a customer, our most experienced people are engaged, and customers are kept informed
to take responsibility for third party providers, so that where an issue lies with a third party we will manage and retain that ownership and manage them for our customers
to make service personal – empowering our employees to act in the customer’s best interest at all times.

We will be very happy to help you

“It’s not about our capability - the team was perfectly capable of doing their own IT support – it was about streamlining and boosting productivity and putting our systems in the hands of experts like our clients do with us. It’s freed up time across the company and streamlined processes and it’s definitely been about using fit-for-purpose solutions which match the business needs. Moving offices will be much easier too, which will definitely support our business growth.”

David Ridout

Director - Adams Fletcher & Partners
“Eurolink understand the industry and will liaise with all necessary parties ensuring that at handover our internet and telecoms are up and running without any hassle and I have no hesitation in recommending them.”

Kevin Hudson

Construction Director - Audley Group
“Eurolink have supported delivery of digital services both to existing and new Villages. They have always been flexible around timescales and support, both to ourselves and our Residents. The solutions they deliver have made a positive difference to the services we are able to provide.”

Louise Dee

Head of IT, The ExtraCare Charitable Trust
"Our customers are really happy getting their telephone service from Eurolink, it’s great value for money, always up and running as soon as they move in and the service we all get is second to none! I highly recommend them"

Helen Shields

Business Manager for retirement living. Bromford Group