Customer Service Charter

All our customers, longstanding and new, will continue to receive exceptional customer service, and a solution-first approach, which is outlined in our Service Charter as follows:

  • to always deliver first class service to our customers
  • to never turn a customer away
  • to ensure that if there is a major incident affecting a customer, our most experienced people are engaged, and customers are kept informed
  • to take responsibility for third party providers, so that where an issue lies with a third party we will manage and retain that ownership and manage them for our customers
  • to make service personal – empowering our employees to act in the customer’s best interest at all times.


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