However you need them to happen, from traditional lines & calls to hosted geographic configurations, Eurolink is an expert in telephone infrastructure management. Company communications are driven by your telephone infrastructure, and having a good call system is essential. We work with wholesale suppliers to deliver a straightforward and resilient infrastructure that powers your calls and offers other benefits, too.
What’s more, we approach all telephone infrastructure projects from the perspective of commercial effectiveness, offering tools such as pre-recorded on-hold messages to boost your sales while callers are being transferred.
Connecting your telephone system through lines over the internet: providing reliable, cost-effective, scalable and flexible telephony. Commonly installed as a replacement for the increasingly obsolete ISDN platform, SIP Trunking (Session Initiation Protocol) is a cost-effective solution for business communication.
Operating via your Broadband or Ethernet, SIP lines connect to a traditional on-site telephone system but offer clever features including presenting out of area telephone numbers, plus give the ability to scale lines up/down according to call trends. It is backed by a highly resilient platform and very competitive rates.
Our team is highly trained in network infrastructure and has the knowledge and understanding to recommend the right type of lines for your business. They will manage the installation and change-over to suit individual needs.
All traditional telephone lines are supplied via the BT Openreach network. We have been direct with BT Openreach since 2006, providing us with direct channels to engineering resources and network information, meaning we can process orders quickly and raise faults directly with them, ensuring speedy resolution always.
BT Openreach is phasing out the PSTN network, which means that 50% of businesses will no longer have working telephone lines from 2025 and you will not be able to add any new functions or lines to existing numbers from 2023.
It also affects residential phone lines, so think about what you have at home. In total, 16 million telephone lines will stop working and you can make the switch now to save yourself time and money!
Our core supplier of telephone calls is Gamma, which is a certified Carbon Neutral company. They are one of the largest providers of telecoms services and related applications, taking their responsibilities very seriously and developing an excellent reputation in the process. Committed not just to being the greenest provider, they also strive to be a low-cost operator, with savings ultimately passed on to our clients.
Using an inbound service provides flexibility to quickly and easily reroute calls, whether you need cover over a holiday period, want to divert to mobile for home working, or in the event of an office emergency which means you can’t be based in your premises.
You will have web-based access to a range of call handling features and management statistics – services that work both with geographic and non-geographic numbers. Users have access to direct their calls, create call routing plans, and view the statistics as to how many calls are connecting, when busy times are throughout the day, and even capture data on abandoned calls.
We can provide DDI billing so that outbound calls can be measured and reported against specified name/nominal codes, to assist with client accounting and performance measures. This helps you to understand the number of calls made relating to a specific project or client.
Please note: this service is subject to the telephone system being able to output the DDI to the network. If you want this feature but your current Telephone System does not support this feature, then we recommend installing a new one!
We use the best networks and follow best practices to ensure that your service is available at all times, however where faults do occur we resolve them promptly and ensure that you are updated with progress at all times. The service level agreements for traditional lines are as below:
In circumstances where a fault prevents service, the customer will be offered the opportunity to divert calls to an alternative number.
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